What is your refund policy?

          There are NO REFUNDS for any of the courses.

 

Is my credit card transaction/sale secure?

Yes. Secure Socket Layer (SSL) with the highest level of encryption available is used to encrypt all of your personal information, including credit card number, name, address, and Social Security Number, so that this information cannot be read as it is transmitted online. On all pages in which personal information is transmitted, SSL is used.

 What equipment do I need to operate the online 

 

What if I use AOL as my Internet Service Provider?

You may still access the internet using your AOL account. Simply dial-up using your AOL connection, but we recommend minimizing your AOL screen after signed-on to the Internet by clicking the minus sign in the upper right-hand corner of the window. You can then launch Microsoft Internet Explorer by clicking the Start button, selecting programs, then choosing Internet Explorer.

Is there a final exam?

Yes, there are TWO final exams! All students must pass the SCHOOL final exam with a minimum score of 75% in order to receive a transcript to sit for the STATE final exam.  Upon registration, each student will be sent a Candidate Handbook that includes all of the information that the students need to register for the State of Illinois Exam.
 

Do I have to take the final exam at the school location?

The state requires that all exams are proctored.  However you do not need to take the exam at the school.  Most libraries will proctor an exam at no charge.  If you wish to take the internet course and you live over 25 miles from the school, please call Tami (773) 586-7000 to make testing arrangements!

 Once I register for an online course, can I start it immediately?

Yes. The online enrollment process includes credit card verification. In under a minute, you are approved to start your desired online course(s). You will receive an e-mail confirmation for your records and you may begin the course immediately following registration or at any time you choose.

Where do I go on the REcampus website to take an online course?

Your virtual classroom can be found in the "Your REcampus" section prominently displayed on REcampus. After enrolling in an online course, you may click the Online Learning link to the left to view your course list.

**Please Note** You might need to Log In so that the REcampus system recognizes you. Simply click on Log In Now at the top of the screen from the REcampus home page and enter in the email address you specified during the transaction process.

Must I complete the online course in one sitting, or can I log off and come back to it later?

Your online courses are engineered to "remember" where you left off, so you can return to a given section at a later time. Make sure you use the proper “Exit” buttons in the course so that your course is bookmarked properly.

Does my enrollment expire after a certain period of time?

Yes. Your enrollment expires 1 year after you register. 

If I don't pass the final exam on the first try, may I take it again? If so, is there an additional charge to take the exam more than once?

Students will have three chances to pass the school exam.  Students will be given a complimentary review session before taking the exam again at no additional charge. If a student does not pass on the third attempt, a student will have to re-register for the course at the full price of the course.

How soon can I take the exams after enrolling in the course?

Students may register to take the school exam as early as two weeks after registering for a course.  Please contact the school at least 48 hours in advance to schedule an exam.